Frequently Asked Questions
Everything you need to know about your Ivy Shop gear.
How long does shipping take for athletic apparel?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their gear ready for the next game.
What is your return policy on sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear and compression base layers cannot be returned once opened.
How do I find the right size for my performance wear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as performance fit can vary between compression and standard athletic cuts.
Do you offer professional team or bulk discounts?
Yes, Ivy Shop provides specialized pricing for sports teams, schools, and fitness clubs. Please contact our bulk sales department via the contact form for a custom quote.
Are your products covered by a warranty?
All our high-performance gear comes with a 6-month manufacturer's warranty against defects in materials and workmanship to ensure you can train with confidence.
How should I care for my moisture-wicking fabrics?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid fabric softeners as they can clog the moisture-wicking pores.